OTC Junior Associate

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Gdańsk 
Language: English, Spanish

Main purpose of the position: 

In this position, you will be responsible for the comprehensive management of customer accounts. This includes ongoing monitoring of outstanding debts, coordinating balance collection activities, and negotiating payment schedules to ensure timely settlements. As part of your daily responsibilities, you will verify incoming payments and prepare the monthly cash forecast to support accurate financial planning across the organization.

What will you do:  

• Managing and monitoring client accounts.
• Identifying and analyzing the causes of payment delays, including liquidity issues, service‑related concerns, and administrative errors.
• Verifying payments received from clients.
• Handling customer complaints and ensuring adherence to agreed payment maturity deadlines.
• Providing customer support via phone, Microsoft Teams, and online meetings to address questions and resolve issues.
• Managing internal and external inquiries and ensuring timely, accurate, and professional responses related to ongoing collection activities.

Who will you work with: 

Business stakeholders, OTC Managers, Leaders, Project Managers, and Associates  

Professional skills you possess/Perfect expectations: 

• Bachelor’s degree or student of economics, finance, accounting, or related field (preferred). 
• 1+ year of experience in Accounting (Shared Service Centre environment is desirable).
• Prior experience in Cash Collection and Customer Service. 
• Very good knowledge of both Spanish and English (min. B2 level) in speech and writing, allowing for easy communication with external and internal clients.
• Solid knowledge within MS Office (Excel, Word, Internet tools)
• Strong numerical, analytical, and problem-solving skills
• Ability to work in a structured and deadline-driven environment  
• Intermediate Catalan is a plus but not mandatory

Personal skills you excel:  

• Be a team player with a problem-solving attitude
• Strong attention to detail and accuracy
• Effective communication and stakeholder management skills
• Proactive and solution-oriented mindset
• Desire to improve and learn new things 

What we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points
• Hybrid work and location in the center of Gdańsk

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves

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