OTC Associate

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people. 

Location: Gdańsk 

Language: English

Main purpose of the position: 

In this position, you will be responsible for the allocation of funds. It is the process of allocating money to specific accounts to achieve financial goals to ensure that sufficient funds are available to meet the immediate and short-term obligations of our organization. In this process, it is also important to maintain constant contact with our suppliers and prepare data for reports on these activities.

What you will do:  

• Handle requests from business units for data uploads or invoice adjustments, validating inputs and ensuring proper action in NAV.
• Manage attachment creation and linking in Basware/WinSCP for invoices, ensuring timely completion and forwarding to FO.
• Upload and process import files in NAV, creating invoices and feedback reports, and ensuring proper communication with FO.
• Maintain and update import files for unique customers, engaging in dialogue with business units.
• Handle external customer inquiries regarding invoices, liaising with business units and CTS (FSC) as necessary to provide timely support.
• Engage in dialogue with customers and debt collection agencies to address outstanding payments and disputes.
• Ensure accurate cash application, posting cash transactions to appropriate customer accounts, and resolving discrepancies.
• Assist with monthly tasks, including the accurate posting of sales reports and reconciliations.
• Allocate cash and credit notes accurately, promptly addressing any related customer inquiries.
• Generate and distribute account statements and invoice specifications with a focus on accuracy and timeliness.
• Assist in managing payment reminders and account reconciliations as necessary.
• Handle customer and supplier requests via email and phone, ensuring professional communication and resolution.

Who you will work with: 

• business stakeholders, OTC Managers, Leaders, Project Managers, and Associates  

Professional skills you possess/Perfect expectations: 

• A university degree, preferably in finance and accounting, or the last year of studies 
• Prior experience in Customer Set up and Maintenance, Cash Application, or Cash Collections, including internships. 
• General knowledge of OTC processes
• Proficient in Excel, including lookup formulas and pivot tables.
• Very good knowledge of English in speech and writing, allowing for easy communication with external and internal English-speaking clients 

Personal skills you excel:  

• Be a team player, with a problem-solving attitude, and high interpersonal skills 
• Ability to work in a dynamic international work environment 
• Desire to improve and learn new things 
• Additional foreign language

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves