IT Service Desk Supporter

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Do you see yourself as the IT representative towards business and have a passion for delivering world class IT support and services? Right now, we at ISS World Services HQ, are searching for our next colleague who can assist us lifting the daily IT tasks in the headquarters.

Location:  Gdańsk

Language: English & Polish

Application deadline: As soon As possible

Main purpose for the position

The primary focus area as IT Service Desk Supporter is to provide support and assistance to our colleagues in HQ and partnership countries. Our main purpose is to be the liaison point between end-users, IT, and key stakeholders and provide quality services with focus on consistent and efficient support.

Your key responsibilities will be

• Provide 1st and 2nd line IT support for devices, applications, and IT infrastructure.
• Assist with meeting room setup, troubleshooting, and technical support.
• Drive continuous improvement of IT support processes, tools, and documentation.
• Receive, triage, and resolve incoming Service Desk phone calls professionally.
• Log, analyze, and troubleshoot incidents and service requests in the ITSM platform.
• Identify recurring issues, propose long-term solutions, and escalate when needed.
• Apply analytical thinking to diagnose complex IT problems and improve resolution time.

Professional Qualifications

• You should as a minimum have completed a relevant IT education
• Preferably 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must
• Broad knowledge of Microsoft Office products
• Support of Apple and Android devices
• Experience with Active Directory
• Knowledge about enterprise solutions like SCCM and the likes

Personal Qualifications

• Exceptional communications and customer service skills
• You can quickly create a high-level overview of the task at hand, at the same time while still focusing on the details.
• You are autonomous and take initiatives independently to improve the ways you work, but at the same time appreciate a social and team environment

Job Benefits

We offer you a challenging and exciting career in an ambitious working environment characterized by high pace and drive. ISS has an open and informal culture founded on professionalism at all levels. The right person will have ample opportunity for personal and professional development and for building a large network of highly qualified colleagues and influential stakeholders.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.