Head of Finance Operations Department

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Gdańsk

Language: English

Main Purpose of the position:

The Head of Finance Operations leads the Finance Operations department within the Shared Services Center (SSC), overseeing Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R) functions. The role is directly responsible for managing 3–5 Section Managers, ensuring operational excellence, service delivery, compliance, and continuous improvement across finance processes. This position plays a key role in driving efficiency, standardization, automation, and high-quality customer service for internal and external stakeholders.

What you’ll do:

Leadership & People Management

• Lead, mentor, and develop 3–5 Section Managers and their teams across P2P, O2C, and R2R.
• Foster a culture of accountability, collaboration, continuous improvement, and service excellence.
• Ensure effective succession planning, talent development, and employee engagement.

Operational Delivery & Process Excellence

• Oversee day-to-day delivery of P2P, O2C, and R2R processes, ensuring compliance with SLAs, KPIs, and internal controls.
• Drive standardization and process harmonization across finance operations. 
• Collaborate with global and regional finance teams to ensure alignment with company policies and strategic goals.
• Ensure effective month-end and year-end closing activities, balance sheet integrity, and accurate reporting.

Governance, Risk & Compliance

• Maintain strong internal controls to ensure compliance, tax regulations, and corporate policies.
• Monitor audit requirements and coordinate with internal/external auditors.
• Mitigate operational risks and ensure business continuity.

Continuous Improvement & Transformation:

• Lead initiatives to improve efficiency, automation, and digitalization within finance operations.
• Identify opportunities for cost optimization, productivity enhancement, and quality improvements.
• Support global projects such as ERP rollouts, system enhancements, or process migrations.

Stakeholder Management:

• Act as the main point of contact for senior finance stakeholders regarding Finance Operations performance.
• Build strong relationships with internal business partners, ensuring high satisfaction and proactive issue resolution.
• Provide regular reporting and insights to senior leadership on operational performance and improvement plans.

Who you will work with:

• Business stakeholders, FSC Managers, Leaders, Project Managers

Professional skills you possess:

Education & Experience:

• Master’s degree in finance, Accounting, Economics, or related field; professional certification (ACCA, CPA, CIMA) is an advantage.
• 10+ years of progressive finance experience, including at least 5 years in SSC/GBS leadership roles and 2-3 years in a similar role 
• Strong track record in managing P2P, O2C, and R2R processes.
• Proven people leadership experience, managing managers in a multicultural, international environment.

Skills & Competencies:

• Deep knowledge of finance processes, ERP systems (NAV, SAP, Oracle, or similar), and finance transformation initiatives.
• Strong leadership, coaching, and change management skills.
• Excellent stakeholder management and communication skills.
• Analytical mindset with strong problem-solving capabilities.
• Results-driven, with a focus on quality, efficiency, and continuous improvement.

What we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points
• Hybrid work and location in the center of Gdańsk

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves

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