Finance Operations Section Manager

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Gdańsk

Language: English

Main Purpose of the position:

To our Global Finance Service Centre based in Gdańsk, we are looking for an experienced Finance Operations Section Manager (OTC) who will play a key role in the migration, implementation, and stabilization of new and existing Order-to-Cash processes and systems.

Once stabilized, the role will be responsible for end-to-end OTC operations, leading a growing structure of teams and driving performance, standardization, and continuous improvement across entities.

What you’ll do:

• Lead OTC operations across multiple entities within a growing structure (currently ~30 FTE across 4 teams, with further expansion planned)
• Manage and develop Team Leaders and their teams, ensuring strong performance, engagement, and clear accountability

Oversee end-to-end Order-to-Cash processes, including Collections & Credit Management, Cash Application, Billing & Invoicing, Dispute Management

• Ensure delivery against SLAs, KPIs, and internal control requirements
• Own and improve key OTC metrics such as DSO, overdue, dispute cycle time, and cash allocation accuracy
• Drive cash flow optimization and working capital improvement across OTC processes
• Partner closely with business stakeholders to resolve operational issues and improve customer experience
• Drive standardization and harmonization of OTC processes across entities
• Lead and support transitions of new OTC scope into the FSC
• Identify and implement automation and process improvements within OTC processes
• Ensure audit readiness and compliance within OTC processes
• Manage team capacity, workload distribution, and cost efficiency within the OTC scope

Who will you work with:

• Country Finance teams (CFOs, Finance Directors)
• Global Process Owners (OTC)
• FSC leadership (Section Managers, Team Leaders)
• Project Managers and Transition Teams
• IT and Automation teams

Professional skills you possess:

• University degree in Finance or Accounting; ACCA / CIMA / ACA (part-qualified) is a strong advantage
• 5+ years of experience in Order-to-Cash (OTC), including Collections, Billing, or Cash Application
• Proven experience managing teams of 20+ FTE, including direct management of Team Leaders
• Experience in managing Team Leaders / Managers is a strong advantage
• Strong stakeholder management experience (senior level, international environment)
• Solid understanding of OTC KPIs (DSO, overdue, disputes, cash allocation)
• Experience in transitions, migrations, or SSC/BPO environments preferred
• Strong communication skills (written and verbal)
• Highly organized, proactive, and results-driven
• Advanced Excel skills: Power BI is a plus
• Experience with ERP systems and process automation initiatives

What do we offer:

• Opportunity for professional development within the finance and controlling function.
• Clear path for career advancement and skill-building.
• Scandinavian work culture and a positive, collaborative atmosphere.
• Impact on the development of the office and growing team.
• Work-life balance with hybrid work options and a central location in Gdańsk.
• Attractive benefits package including health care, multisport, insurance, My Benefit points, Christmas bonus, and employee events.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible. 

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves