SuccessFactors Support Specialist

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? Be who you are and join a workplace where excellent service culture is at the heart at everything we do. Together, we make places at thousands of client sites – every day.

Location: India

Language: English

Main purpose for the position:

The Core HR Technical Support Specialist will work in the supporting team to analyse, understand, and provide resolution steps for reported incidents via Jira and other incoming support channels. The specialist has a solid understanding of SuccessFactors Platform, Employee Central, Employee Central Time as well as good knowledge about the data models, workflows, reports, extensions, and authorization concept. The specialist will work together with Level 1 and directly interact with the customer when needed. The specialist to understand ISS’s ways of working and solution within SuccessFactors.

Your key responsibilities will be:

• Proactively access and present improvements/enhancements to the existing solution and underlying processes
• Participate in incident and problem solving dispatched from Level 1
• Analyze reported issues and perform technical validation for SuccessFactors Platform, Employee Central, and EC Time topics.
• Explain root cause and solution provided.
• Perform regression testing on solved incidents.
• Solve complex workflow issues in SuccessFactors Employee Central, EC Time
• Evaluate if individual incident needs to be delegated to Level 3 support and/or SAP Support
• Work with release management to test and evaluate impact of new releases and features.
• Work with reporting management to test and evaluate reports, dashboards and provide end user support on these.
• Support local teams with developing new reports and dashboards, troubleshooting when needed.
• Update workbooks or other relevant documentation

Professional Qualifications:

• Good understanding of the Hire to Retire, Time Management process.
• SAP Certified Application Associate in SuccessFactors Employee Central, EC Time Off
• Experience with SuccessFactors from a supporting role
• Able to perform in a geographically dispersed international team.
• Comfortable expert user in common office tools and technologies such as WebEx, Jira, Confluence, Teams, SharePoint, Outlook, Word, and Excel

Personal Qualifications:

• Passionate about delivering a great customer experience in service delivery.
• Able to perform in a geographically dispersed international team.
• Fluent in English.
• Able to deliver high degree of customer satisfaction.
• Focus on establishing great working relations with the other members of the team.
• Able to solve incident in a timely manner.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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