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Maintenance Scheduler

Maintenance Scheduler/Planner


Key Purpose


The Maintenance Scheduler/Planner is responsible for planning and scheduling activities to facilitate timely and cost-effective completion of all maintenance activities. This individual develops, monitors, and updates the master schedule to ensure that the work is optimally executed and meets the program timing requirements.



Success Criteria


  • Track metrics, performance, and efficiency of work scheduled using spreadsheets, graphs, as well as document in report format
  • Proactively works with other plants (at the direction of Facilities Manager) to ensure predictive and preventative plans are uniform on like equipment
  • Ensure facilities are maintained to current GMP standards
  • Ensure facility statutory and regulatory compliance on the site
  • Maintains equipment repair records and warranties in compliance with company policy
  • Demonstrate outstanding organizational skills and attention to detail



Key Areas of Collaboration and Influence


  • Communicate and work effectively with employees, managers, and customers
  • Coordinate outside service request, establish purchase orders, ensure purchase orders are closed and manage expenses within budget requirements
  • Coordinate maintenance personnel who maintain and repair Electrical, Plumbing, HVAC, and other building systems
  • Use the account to promote and further develop ISS
  • Meet with team, managers, and customer at various locations on site
  • Coordinate daily and weekly maintenance planning meetings


Ideal Candidate Experience


  • 3-5 years of related experience
  • Ability to effectively use, at an intermediate level, PC software including Microsoft Excel®, Word®, and Access®
  • Experience using computerized maintenance management software preferred
  • Experience in a maintenance help desk environment and with work planning/scheduling preferred
  • Excellent time management skills; Able to organize and work independently
  • Bilingual is a plus



Key Accountabilities


  • Ensure delivery on contract promises
  • Increase customer loyalty and satisfaction through service excellence
  • Respond to customer inquiries by entering work requests into CMMS (FeildFlex), gathering information about the services needed and/or provide the requested information
  • Plan and schedule corrective work to maximize crew utilization and effectiveness
  • Use computers and associated software programs such as Word and Excel to plan maintenance activities and develop training documents
  • Perform CMMS administrative activities including documentation of assets and their attributes to ensure proper classification and management of work orders - including preventive and corrective maintenance processes
  • Support parts inventory management & spares strategy
  • Coordinate material lead time with field mechanical staff to ensure that parts are available for scheduled work
  • Manage predictive and preventive maintenance of facilities equipment and schedule required corrective actions (manage maintenance vendors)
  • Understands operations, procedures, inventory parts, LOTO, improvements, breakdown analysis, PM’s, 5S, etc.
  • Respond to calls from production immediately and assign appropriate personnel to handle the call
  • Review completed maintenance documentation (e.g., work orders, service reports) to ensure compliance with applicable standard operating procedures
  • Provide supporting data for monthly reports on shut down events\change management, productivity statistics, and departmental objectives
  • Responsible for evaluating problematic systems, equipment and facilities and determining if installation or repair service is needed to be performed
  • Schedule maintenance personnel so there is no gap in facility coverage
  • Support Preventive Maintenance (PM) program


Physical Demands & Work Environment


While most work will be in an office setting, visits to worksites will require the Maintenance Planner/ Scheduler to occasionally:

  • Work outside and subject to temperatures rarely under 32 degrees or over 100 degrees
  • Work in a noisy environment
  • Work around moving objects, vehicles, and machinery with moving parts
  • Must be able to work under pressure and time deadlines during peak periods


As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.



ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by 471,056 employees who connect people and places every single day. In 2019, ISS earned DKK 78 billion in revenue. It is headquartered in Copenhagen, Denmark.

Date posted:  Nov 21, 2021
Region:  Americas

CHICAGO, IL, US, 60707-3360

Job Category:  Engineering
Full time/Part time:  Full Time
Requisition ID:  2376