IT Service Desk Supporter

Sep 22, 2023
Full Time

Bintaro Jaya, ID, 15229

Do you see yourself as an IT representative for a global organization with colleagues in both Copenhagen, Warszawa and Porto? Do you have a passion for delivering world-class IT support and services? Right now, we at ISS World Services, are searching for our next colleague in Jakarta who can assist us in lifting the IT tasks globally.


Location:  Jakarta, Indonesia

Language: English

Application deadline: As soon as possible


Main purpose for the position

As an IT Support at Global Service Desk in ISS, you will smooth our operation of systems, provide world-class services and ensure users get the maximum benefit from their tech devices. You will install and configure devices and provide IT Support for the organization. You will be dealing directly with colleagues who have technical issues, such as application issues, email issues, and forgotten passwords but also service requests, like new users, change of users, and procurement of devices.


Your key responsibilities will be:

  • 1st and 2nd line support on devices and applications
  • Remote meeting room support and assistance
  • Continuous improvement of processes and tools
  • Receiving and answering Service Desk phone calls
  • Log, research, and resolve issues assigned to you in our ITSM platform


Professional Qualifications:

  • You should as a minimum have completed a relevant IT education
  • Preferably, a minimum of 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must
  • Broad knowledge of Microsoft Office & M365 products
  • Support of Apple and Android devices
  • Experience with Active Directory
  • PowerShell experience and knowledge


Personal Qualifications:

  • Exceptional communications and customer service skills
  • You can quickly create a high-level overview of the task at hand, at the same time while still focusing on the details.
  • You thrive with repetitive tasks from time to time
  • You are autonomous and take initiatives independently to improve the ways you work, but at the same time appreciate a social and team environment
  • You thrive in a work environment, where it can be fast-paced from time to time


Job Benefits

We offer you a challenging and exciting career in an ambitious working environment characterized by high pace and drive and a place to be you. ISS has an open and informal culture founded on professionalism at all levels. The right person will have ample opportunity for personal and professional development and for building a large network of highly qualified colleagues and influential stakeholders.



We look forward to receiving your application as soon as possible.


#OneISS is the new us. Being a +120-year company set its mark weather it’s how we run a business, ways of work or diversity & Inclusion. Our 2025 ambition is written in stone – with OneISS we simply strive to become an industry leader and a lighthouse when it comes to achieve industry leading customer engagement, leading in society and sustainability and by delivering top quartile results to our shareholder. We made a strategy for that and that’s where you come in – our new employee. Achieving our new strategy calls for skilled, motivated, and fantastic people that strive to set their mark on the transformation that will take us to be industry leading in all we do.


We couldn’t care less if you are old, young, female, male or identify you otherwise. If you have a passion for changing the world then you’re welcome. Come join us!


Requisition ID:  36992

The Recruitment Process

1. Job search 2. Application 3. Screening 4. Interview(s) 5. Job offer
Browse the ISS Career Site and find your next job Click "Apply now" and follow the steps to complete your application Our Recruiting team reviews your application We get to know you better and answer any questions you may have If we agree to work together, we will make you a job offer

The Recruitment Process

1. Job search
Browse the ISS Career Site and find your next job
2. Application
Click "Apply now" and follow the steps to complete your application
3. Screening
Our Recruiting team reviews your application
4. Interview(s)
We get to know you better and answer any questions you may have
5. Job offer
If we agree to work together, we will make you a job offer


Since our founding in 1901, ISS has been a people-first company. We recognise the power of diversity, inclusion and belonging and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits.

Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet - because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.